Privacy Policy
Last updated: November 15, 2024
Introduction
Thrive25 values your privacy and is committed to protecting your personal information. We do not collect more information than we need and take steps to ensure the security of your personal information.This Privacy Policy outlines how we collect, use, share, and protect your data when you use the Thrive25 Platform - applicable to the “Thrive25” app published by Thrive25, Inc. and its related websites and applications; the Thrive25 website located at www.thrive25.com; all email newsletters published or distributed by Company; and all other interactive features and communications provided by Company, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Company (collectively “Company”, “Thrive25” or “we”, “us”, or “our”) (“Platform”).
Information We Collect
We collect various types of personal information from and about users of our Platform.
Personal Information is defined as any data that could be used to identify, describe, or be linked to a specific individual or household. The Personal Information we collect may include: your real name, mailing address, online identifier, Internet Protocol (IP) address, email address, account name, date of birth, gender, and credit card account information.In addition, if you purchase a Thrive25 Membership, we may also collect health information, such as appointment dates of service, biomarker lab test results, self-reported data, user content and platform tracking information. We gather this information from you when you buy at Thrive25 Membership, subscribe to our newsletters, and use the Platform.
Account creation. When you create an account, we collect specific information from you, including: your name, username, email address, phone number, age, and gender. This information is used for communication purposes and to deliver a high-quality experience for you using our Platform.
Health data. We may collect information you provide related to your health, such as biomarker lab test results, preventive health service details, including the name and address of a medical professional, the date of a health appointment or screening, and other health-related inputs you provide in order to receive personalized guidance.
Electronic Health Records Disclaimer. At no time shall your Personal Information, including data collected from you in accordance with this Privacy Policy be deemed to be an electronic health record or an electronic medical record for any purpose, including without limitation for the purpose of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”) of 1996.
Electronic Activity. We may collect information on your device, including IP address, operating system, device type, and unique device identifiers, and on how you use the Platform, including activity logs, preferences, and usage patterns. In addition, this information may include Internet use history, search history, and data accessed via the Internet, as well as browser name, pages and websites visited, computer operating system, and Internet Service Providers.
Personal Information is defined as any data that could be used to identify, describe, or be linked to a specific individual or household. The Personal Information we collect may include: your real name, mailing address, online identifier, Internet Protocol (IP) address, email address, account name, date of birth, gender, and credit card account information.In addition, if you purchase a Thrive25 Membership, we may also collect health information, such as appointment dates of service, biomarker lab test results, self-reported data, user content and platform tracking information. We gather this information from you when you buy at Thrive25 Membership, subscribe to our newsletters, and use the Platform.
Account creation. When you create an account, we collect specific information from you, including: your name, username, email address, phone number, age, and gender. This information is used for communication purposes and to deliver a high-quality experience for you using our Platform.
Health data. We may collect information you provide related to your health, such as biomarker lab test results, preventive health service details, including the name and address of a medical professional, the date of a health appointment or screening, and other health-related inputs you provide in order to receive personalized guidance.
Electronic Health Records Disclaimer. At no time shall your Personal Information, including data collected from you in accordance with this Privacy Policy be deemed to be an electronic health record or an electronic medical record for any purpose, including without limitation for the purpose of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”) of 1996.
Electronic Activity. We may collect information on your device, including IP address, operating system, device type, and unique device identifiers, and on how you use the Platform, including activity logs, preferences, and usage patterns. In addition, this information may include Internet use history, search history, and data accessed via the Internet, as well as browser name, pages and websites visited, computer operating system, and Internet Service Providers.
Use of Information
We use your information to:
- To operate the Thrive25 Platform, including all related websites and services as stated in our Terms of Use. We use Personal Information, including biomarker lab test results, preventive health service details, and overall use of the Platform, to create personalized health insights, preventive service recommendations, and future action suggestions.
- To review and ensure the accuracy of biomarker data and other health-related information you provide, including any files uploaded into the Platform. Thrive25 may manually review any PDF uploads you provide. These reviews are conducted by authorized personnel who are bound by confidentiality agreements and privacy standards.
- To create your Membership account, identify you on our Platform and adjust content or recommendations for you.
- To process payment transactions, including confirming orders, billing, and all related account information.
- To communicate with you about your account, Platform updates, and relevant information about our services, including emails and newsletters.
- To offer products and services to you from third-parties that might be of high interest to you or be a benefit for your health and longevity.
- To create a world-class customer service experience by responding to your inquiries or questions in a way that most efficiently addresses your needs and adds value to your interactions with Thrive25.
- To provide a personalized experience using the Thrive25 web portal, as well as offer custom tools, enhancements, and offers that could increase the value of the Platform.
- To identify usage patterns to enhance user experience and platform functionality, including our websites, content, and mobile application.
- To support research with the intent to improve wellness and health science through new knowledge, which could be used to develop new products, services or protocols.
- To comply with legal obligations and to protect our rights, safety and property.
How We Disclose Your Data
Thrive25 does not sell or rent your Personal Information to anyone, including third-parties. At times, we may share your information to deliver you a better experience of the Platform.
With Service Providers. We may share information with third-party service providers who assist us in delivering our services, including, but not limited to cloud storage providers, data analysis partners or services, and customer support partners or contractors.
Affiliate Partners. We may share information with partners that have products and/or services that might be of value to you.
For Legal Reasons. We may disclose information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights and safety of Thrive25 and our users.
With Your Consent: We may share information with third parties if you provide your explicit consent.
With Service Providers. We may share information with third-party service providers who assist us in delivering our services, including, but not limited to cloud storage providers, data analysis partners or services, and customer support partners or contractors.
Affiliate Partners. We may share information with partners that have products and/or services that might be of value to you.
For Legal Reasons. We may disclose information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights and safety of Thrive25 and our users.
With Your Consent: We may share information with third parties if you provide your explicit consent.
How we Protect Your Data
The security of your personal data is very important to us. Thrive25 takes measures to protect your Personal Information from unauthorized access, use, or disclosure.
We use industry-standard security practices, including encryption and secure data storage, to safeguard your information. We partner with Microsoft and currently host our data on the Microsoft Azure cloud environment.
However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and agree that security safeguards are not 100% impenetrable and Thrive25 cannot guarantee absolute security.
In addition, we cannot be responsible for any Personal Information that you provide on your own. Please protect your login credentials and never share this information with any third-party or anyone unknown to you.
HIPAA and PHI Privacy. Our platform may collect and store Protected Health Information (“PHI”), such as healthcare dates of service, biomarker lab test results, and health information that you provide through interactions with the Platform. We treat this data with the highest level of security and confidentiality to comply with the Health Insurance Portability and Accountability Act (“HIPAA”).
We implement industry-standard safeguards to protect your PHI from unauthorized access, disclosure, or misuse. Your PHI will be used solely for the purposes outlined in this policy and will not be shared with third parties without your explicit consent, except as required by law.
If you have any questions about how we protect your PHI or wish to access or manage your information, please contact us at team@thrive25.com.
We use industry-standard security practices, including encryption and secure data storage, to safeguard your information. We partner with Microsoft and currently host our data on the Microsoft Azure cloud environment.
However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and agree that security safeguards are not 100% impenetrable and Thrive25 cannot guarantee absolute security.
In addition, we cannot be responsible for any Personal Information that you provide on your own. Please protect your login credentials and never share this information with any third-party or anyone unknown to you.
HIPAA and PHI Privacy. Our platform may collect and store Protected Health Information (“PHI”), such as healthcare dates of service, biomarker lab test results, and health information that you provide through interactions with the Platform. We treat this data with the highest level of security and confidentiality to comply with the Health Insurance Portability and Accountability Act (“HIPAA”).
We implement industry-standard safeguards to protect your PHI from unauthorized access, disclosure, or misuse. Your PHI will be used solely for the purposes outlined in this policy and will not be shared with third parties without your explicit consent, except as required by law.
If you have any questions about how we protect your PHI or wish to access or manage your information, please contact us at team@thrive25.com.
Your Privacy Rights
You have rights regarding your Personal Information, including:
- The right to access, update, or correct your Personal Information. If you find your data is inaccurate or out of date, you may request us to update this information.
- The right to request the deletion of your Personal Information. We will honor your request to delete this information, so long as we are able to, and do not have a legal obligation to retain this information.
- The right to object to or restrict certain processing activities. You can request that we stop processing certain information on our Platform.
- The right to withdraw your consent to data processing. You can request that we withdraw certain information on our Platform.
- The right to unsubscribe from any and all marketing communications and emails, including our newsletter and promotional emails.
To exercise your rights, please contact us using the contact information provided below.
Deleting Your Account
You have the right to delete your Thrive25 account at any time. If you no longer want an account with Thrive25, you can contact us at team@thrive25.com.
Upon closing the account, all Personal Information associated with your account, including health data, will be permanently removed from our systems, except where retention is required by law.
However, all Personal Information that was previously used as part of our scientific research will be retained. To be clear, this information will not be able to identify you or your household.
Upon closing the account, all Personal Information associated with your account, including health data, will be permanently removed from our systems, except where retention is required by law.
However, all Personal Information that was previously used as part of our scientific research will be retained. To be clear, this information will not be able to identify you or your household.
Tracking Services
Thrive25 automatically collects and stores log files from the use of our websites and mobile applications. This information may include internet service provider (ISP), internet protocol addresses (IP), browser type, pages and content viewed on our Platform. In addition, we collect clickstream data to help us improve the user experience of our Platform, including our mobile application.
Thrive25 uses cookies for the purpose of creating a better user experience on all websites, content and our Platform. We use cookies:
Thrive25 uses cookies for the purpose of creating a better user experience on all websites, content and our Platform. We use cookies:
- To know if you are logged into our Platform, which prevents you from having to log in every time you open the website or mobile application.
- To remember if you are already signed up for our email newsletter or other subscription services.
- To collect analytics across our websites and Platform.
- To track marketing campaigns.
- To offer a better, personalized experience on our Platform.
Changes to Privacy Policy
Thrive25 may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on the app and updating the effective date. Your continued use of the Platform after changes are made constitutes your acceptance of the revised policy.
Personal Information of Children Under 18
The Platform and Services are prohibited for individuals who are under 18 years old. We do not actively solicit or collect Personal Information from anyone under the age of 18. If we have received Personal Information from any under the age of 18, we will delete that information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Thrive25 support at team@thrive25.com.